Shipping policy

Shipping Policy

Last Updated: August 17, 2026

MinMax Brands is committed to processing and shipping orders as quickly as possible. Please review the following information before placing your order.

Same-Day Shipping

Eligible orders placed Monday through Friday between 12:01 AM and 3:00 PM Eastern Time (ET) are generally processed for shipment on the same business day.

Orders placed after 3:00 PM ET, on weekends or on recognized holidays will generally be processed on the next business day.

Same-day shipping refers to order processing and carrier pickup. It does not mean that your order will be delivered on the same day.

Same-day processing is not guaranteed. A small percentage of orders may require one or more additional business days due to:

  • Product availability.

  • Order verification.

  • Payment authorization.

  • High order volume.

  • Carrier pickup schedules.

  • Incorrect or incomplete customer information.

  • Circumstances outside our reasonable control.

Free Shipping

Orders with a merchandise subtotal greater than $50 USD qualify for free standard shipping within the United States and Puerto Rico.

The $50 minimum is calculated after discounts and before taxes, shipping charges or other fees.

Free shipping:

  • Applies only to eligible addresses within the United States and Puerto Rico.

  • Uses the standard shipping method selected by MinMax Brands.

  • Does not include expedited or special delivery services.

  • May exclude oversized, unusually heavy or specially sourced products when disclosed before checkout.

Shipping Rates

Shipping rates for orders that do not qualify for free shipping are calculated or displayed during checkout.

Available shipping methods, rates and delivery estimates may vary based on the destination, product size, product weight and carrier availability.

Estimated Delivery Times

Delivery estimates begin after the order has been processed and transferred to the carrier.

Actual delivery times may vary due to:

  • Customer location.

  • Carrier operations.

  • Weekends and holidays.

  • Severe weather or natural disasters.

  • Transportation interruptions.

  • Incorrect or incomplete addresses.

  • High seasonal shipping volume.

  • Other events outside the control of MinMax Brands.

Delivery dates displayed during checkout or provided by a carrier are estimates unless expressly stated otherwise.

Order Processing and Verification

Some orders may require additional verification before shipment. We may contact you to confirm billing, payment or delivery information.

Orders will not ship until any required verification has been completed. Failure to respond to a verification request may delay or result in cancellation of the order.

Tracking Information

When tracking is available, a shipping confirmation containing the tracking number will be sent to the email address provided during checkout.

Tracking information may take up to 24–48 hours to update after the carrier receives the package.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address.

Please review your address carefully before submitting an order. Contact support@minmaxbrands.com immediately if a correction is needed.

We cannot guarantee that an address can be changed after an order enters processing. Additional shipping costs caused by an incomplete or incorrect address, refused delivery or returned package may be the customer’s responsibility.

Delayed, Lost or Missing Packages

If your tracking information shows an unusual delay, contact us at support@minmaxbrands.com so we can help review the shipment.

A package marked as delivered by the carrier should first be checked with:

  • Other members of the household or business.

  • Neighbors or building management.

  • The local carrier facility.

  • Any secure delivery area around the property.

MinMax Brands will assist with eligible carrier investigations, but the outcome and processing time may depend on the shipping carrier.

Damaged Packages

If a package or product arrives damaged, contact support@minmaxbrands.com as soon as possible.

Include your order number and clear photographs of:

  • The shipping box or packaging.

  • The shipping label.

  • The damaged product.

  • Any damaged accessories or components.

Please keep all packaging materials until the claim has been reviewed.

Multiple Shipments

Orders containing multiple products may be shipped in separate packages. Separate tracking numbers may be provided, and packages may arrive on different dates.

You will not be charged additional shipping fees solely because MinMax Brands divides an order into multiple shipments.

Cancellations

Orders may only be canceled before they enter processing or shipment.

Submitting a cancellation request does not guarantee that the order can be stopped. Once an order has shipped, it must follow our Return & Refund Policy.

Amazon and Third-Party Orders

Orders placed through Amazon or another third-party marketplace are processed and shipped according to the policies, delivery estimates and fulfillment methods displayed on that platform.

For shipping assistance with a third-party order, customers should first use the support options available through the platform where the purchase was completed.

Wholesale Orders

Wholesale orders may be subject to separate shipping rates, freight arrangements, minimum quantities, insurance requirements and delivery terms.

The applicable shipping conditions will be provided in the wholesale quotation, invoice, purchase order or separate agreement.

Contact Us

For questions regarding shipping or delivery, contact:

MinMax Brands LLC
Email: support@minmaxbrands.com
Website: https://minmaxbrands.com

All order cutoff times and processing schedules stated in this policy are based on Eastern Time (ET).