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Refund policy

30-Day Refund Policy

We want you to be completely satisfied with your purchase! If for any reason you are not, we offer a 30-day refund policy. Please review the details below to understand our process and ensure a smooth refund experience:

  1. Eligibility:

    • Items must be returned within 30 days of the purchase date.
    • Products must be in their original condition, unused, and with all original packaging and accessories.

  2. Non-Refundable Items:

    • Digital downloads and game codes.
    • Items marked as final sale or non-returnable.

  3. Process:

    • Contact our customer service team at support@thefourgamesandmore.com to initiate a return.
    • Provide your order number, the item(s) you wish to return, and the reason for the return.
    • Our team will provide you with a Return Merchandise Authorization (RMA) number and further instructions.

  4. Shipping:

    • Customers are responsible for return shipping costs.
    • We recommend using a trackable shipping service or purchasing shipping insurance.
    • Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.

  5. Refunds:

    • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-7 business days.
    • Please note that depending on your financial institution, it may take additional time for the refund to be reflected in your account.

  6. Exchanges:

    • We only replace items if they are defective or damaged. If you need to exchange an item, please contact our customer service team.

  7. Late or Missing Refunds:

    • If you haven’t received a refund yet, first check your bank account again.
    • Then contact your credit card company; it may take some time before your refund is officially posted.
    • Next, contact your bank. There is often some processing time before a refund is posted.
    • If you’ve done all of this and still have not received your refund, please contact us at support@thefourgamesandmore.com.

Thank you for shopping with us! We appreciate your business and are committed to providing you with the best service possible. If you have any questions or concerns about our refund policy, please don’t hesitate to reach out.