30-Day Return & Refund Policy

Last Updated: August 17, 2026

At MinMax Brands, we want you to feel confident about your purchase. If you are not completely satisfied, eligible products may be returned within 30 days of delivery, subject to the conditions below.

Return Eligibility

To qualify for a return:

• The return request must be submitted within 30 days of the product’s confirmed delivery date.

• The product must be unused and in the same condition in which it was received.

• The product must include its original packaging, manuals, accessories, promotional items and components.

• A valid order number or other proof of purchase is required.

• The return must be approved by MinMax Brands before it is shipped.

Products returned incomplete, used, damaged, modified or without their original packaging may be denied a refund or subject to a deduction based on their condition, where permitted by law.

Non-Returnable Items

The following items are not eligible for return unless required by applicable law:

• Digital downloads, digital products, activation keys and game codes.

• Gift cards.

• Products marked as final sale or non-returnable.

• Opened software, games or products containing one-time-use codes.

• Products damaged through misuse, neglect, improper installation or unauthorized modification.

• Items missing serial numbers, labels, accessories or original components.

• Personalized, specially ordered or custom-sourced products.

How to Request a Return

Before sending a product back, email support@minmaxbrands.com with:

• Your full name.

• Order number.

• Product you wish to return.

• Reason for the return.

• Photographs or videos if the product arrived damaged, defective or incorrect.

If the return is eligible, our team will provide a Return Merchandise Authorization number (RMA) and return instructions.

Do not ship a product to MinMax Brands without prior authorization. Unauthorized returns may be refused or delayed.

Receiving an RMA does not guarantee a refund. All returned products must be received and inspected before final approval.

Return Shipping

Customers are responsible for return shipping costs unless the product arrived damaged, defective or incorrect due to an error by MinMax Brands.

Original shipping, handling and expedited delivery charges are non-refundable unless required by law or the return resulted from our error.

We strongly recommend using a trackable shipping service and purchasing shipping insurance. MinMax Brands is not responsible for return packages that are lost, damaged or delivered to an incorrect address.

Damaged, Defective or Incorrect Products

Please inspect your order immediately after delivery.

If your product arrives damaged, defective or different from what you ordered, contact support@minmaxbrands.com as soon as possible and include photographs or videos showing the product, packaging and shipping label.

We will evaluate the request and, when approved, provide an appropriate resolution, which may include replacement, exchange, repair or refund.

Damage caused by misuse, accidents, improper installation, unauthorized repair or normal wear and tear is not considered a shipping defect.

Inspection and Refund Approval

After receiving your return, we will inspect the product and notify you whether the refund has been approved or denied.

If approved, the refund will be issued to the original payment method within 5–7 business days after inspection. Your bank, credit card provider or payment service may require additional time to post the refund.

Refunds cannot normally be issued to a different payment method.

Exchanges

We replace products that are confirmed to be defective, damaged during shipment or incorrect, subject to product availability.

To request an exchange, contact support@minmaxbrands.com before returning the product. If a replacement is unavailable, we may offer a refund or another appropriate resolution.

Amazon and Third-Party Purchases

Products purchased through Amazon or another third-party marketplace must normally be returned through the platform or seller from which they were purchased and are subject to that platform’s return rules.

MinMax Brands cannot directly refund an order for which it did not process the original payment.

Product registration through the MinMax Experience does not replace, extend or modify the return policy of Amazon or another third-party seller. Separate warranty coverage may apply after the applicable return period.

Wholesale Orders

Wholesale and business-to-business orders may be subject to separate return conditions stated in the applicable quotation, invoice, purchase order or wholesale agreement.

Unless otherwise agreed in writing, approval of wholesale returns is not guaranteed and may depend on product condition, quantity, manufacturer restrictions and other transaction-specific terms.

Late or Missing Refunds

If your refund has been approved but has not appeared:

1. Check your bank or payment account again.

2. Contact your credit card company or payment provider.

3. Contact your bank, as processing times may vary.

4. If you have completed these steps and still have not received the refund, email support@minmaxbrands.com.

Order Cancellations

Orders may only be canceled before they enter processing or shipment. Once an order has been processed or shipped, it must follow the standard return procedure.

Submitting a cancellation request does not guarantee that the order can be stopped.

Contact Us

For questions about returns, refunds, exchanges or damaged products, contact:

MinMax Brands LLC
Email: support@minmaxbrands.com
Website: https://minmaxbrands.com

We appreciate your business and are committed to providing a clear and reliable customer service experience.